High Sound Pressure—Avoid listening to high volume levels for long periods to rdcording possible hearing damage. When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again. Eeditor aware of your surroundings. When you use your headset, it may block out important external sounds, soapui 3.5 1 free download in emergencies or in noisy environments. Always supervise children who are near your headset or headset cables.
Flows are saved to avoid data loss, and an error notification appears if auto-saving is suspended. There is a scenario in which data could be lost if you close the browser window while data is autosaving. We recommend you wait a few seconds after you make changes to your flow before you close the browser.
Webex Version: The left of the Footer pane displays the version of the Flow Designer application. You can use the version for troubleshooting errors in the Flow Designer. You can enable the validation toggle on the right of the Footer Pane at any time. By default, validation is not running on the back end, so no errors are surfaced to the UI.
When the toggle is enabled, the backend validation download and any errors in the flow are surfaced to the UI. For more information about Flow Validation, see Validate a Flow. Flow Publishing: Before you can publish a flow, you must validate the flow and resolve any errors. The Publish button is disabled if the Validation toggle is off.
Once validation is enabled, the Publish button remains disabled if there are any active errors in the flow. For more information about Flow Publishing, see Publish a Flow. The Play Music activity plays a music notation when a call arrives or is in a queue. To configure the Play Music activity, cisco can free an audio file from the Music File drop-down list.
To manage audio files from the Routing Strategy module, navigate to the Resources tab and choose Audio Files. For more information, see Upload an Audio Resource File. Specify the duration of the selected music file in seconds. For example, 30 seconds. Ensure that your input has numeric values.
If the Start Offset and webex Music Duration recording longer than the file length, the music loops back to the start and continues to play. For example, assume that your music file is 60 seconds. If the Start Offset initiates at 45 seconds and the music duration is 30 seconds, the file download play the last 15 seconds and loop to the recording and then play the first 15 seconds.
Configure the Feedback activity to initiate Cisco Webex Experience Management post call survey to collect feedback from customers. The following types of surveys are available:. The customer uses the keypad to answer the survey. If the customer partially answers the survey by not responding within the configured timeout duration, or by providing an invalid input, then the partially answered survey editor sent to Cisco Webex Experience Management.
The questionnaires and invitations that are configured in Cisco Webex Experience Management are available in the list:. Indicates the optional parameters to be passed to Webex Experience Management for sending the survey questions and receiving the survey response. The Key and Value columns allow you to enter the recording name and the associated value.
You can enter variable values by using the double curly braces webex. For example, if you want to provide the survey related to offers on the selected product to the customers, the key and value can be:. That is, once you create the custom prefill details for the Questionnaire in Cisco Webex Experience Managementyou need to copy the Display Name and paste it in Key parameter in Variable Passing section of Feedback activity in Flow Designer.
Only then, Cisco Webex Experience Management sends the survey as per specified custom prefills to the customer and receives the corresponding cisco response successfully. For more information on configuring Questionnaires, see Questionnaires in Webex Experience Management.
The language in which the customer experiences the survey. The drop-down list displays the list of languages that are supported by Cisco Webex Experience Management. You can also choose to pass a variable by selecting the Set to Variable option. Use this cisco for scenarios where the selection free the language must be determined during the call flow.
The Preferred Language setting works only if the corresponding dispatch message template and consequently, the questionnaire has the language translations added in Cisco Webex Experience Management. For Voice-Based surveys, only the default language configured for your Webex Experience Management questionnaire is supported at this time.
You should select the language that matches the default language. If it is not, the default language for the dispatch is used. This information is passed along with the prefill that Cisco Webex Experience Management needs to send and capture the survey response. The prefill information depends on the dispatch configurations set in Cisco Webex Experience Management.
For example, a survey that is sent only to customers download phone as defined in the dispatch rules does not require the Email field to be filled, as part of this configuration. Specifies the maximum duration that the activity waits for a editor from the customers. The default value is 3 seconds. The Editor Message activity plays uninterruptible message to the caller.
You can use the Play Free activity with or without the Text-to-Speech capability enabled.
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The configuration options change accordingly. By default, Text-to-Speech is not enabled. To configure the prompt without Text-to-Speech, add at least one prerecorded audio file. Choose the desired audio file from the drop-down list labeled as 1. To add more audio files, click Add New. The files play to the caller in the order they appear.
You can choose webex to five audio files. To remove an audio file from the sequence, click Delete icon that appears next to each drop-down list. The drop-down list displays the name webex all the Google connectors that are configured in the Control Hub.
Only the active connectors are displayed. The selection dictates the language, gender, and tone used to read Text-to-Speech messages to the caller. When you build your prompt, you can exclusively use Text-to-Speech or you can use a mix of prerecorded audio files and Text-to-Speech messages. Click Add Text-to-Speech Message to add a new text input field to the prompt creation section.
Here, you can type the message that should be read out to the caller using the selected Recording and Voice. You can also use variables as part of the message to read dynamic content. This adds a new row to the configuration where you can choose the desired audio file from the drop-down list. The system plays the full prompt in a sequence in the order that each message appears, alternating between Text-To-Speech and static audio files as configured.
You can configure up to five audio messages. To remove an item from recording sequence, click the Delete icon that appears next to each input or drop-down list. This toggle is enabled by default. The agent gets more information about the caller to proceed further with a conversation.
The Screen Pop activity becomes relevant editor after an agent involves in an interaction. The system triggers an AgentAnswered event when an agent answers an inbound call and the Main Flow includes a QueueContact editor. The event types available for configuration are predefined, based on the Flow Type selected for this flow.
You can build a single event handling flow for each event. For example, when an agent accepts an inbound call, a Screen Pop displays. The Screen Pop activity contains information that is based on the selected variables. Complete this configuration in the Webex Flows tab in Flow Designer. To define different Screen Pop behaviors which are based free criteria that are configured in the Main Flow, use a Condition or Case activity.
You can define one Screen Pop for each flow. Screen Pop for new digital channels must to be configured in Connect Flow Builder. If typing variables, use the syntax. Download the URL of the intended website, such as www. To add a new query parameter, click Add New. After the agent answers or ends a call, this label appears as a hyperlink in the Screen Pop notification on the Agent Desktop.
This label also appears in the Screen pop tab. If the screen pop label is missing, the system displays the default label — Screen pop. The Screen Pop displays in a new browser tab every time without affecting the existing Screen Pop. The Screen Pop displays inside the existing browser tab replacing the previous Screen Pop.
If editor Screen Pop display option is Inside Desktop or In the existing browser tabdata being entered in the Screen Pop for a call is lost if the agent accepts a new call. To prevent recording loss of data configure the display option as In the new browser tab. For example, consider that the Screen Pop display option is Inside Desktop.
If the agent accepts a new inbound call while entering data in the Screen Pop for a previous call, the data being entered for the previous call is lost when the Recording Pop for the new call pops up. The Screen Pop is retained even when you select a task from another channel type in the Task List pane. Similar to the Play Message and Menu activities, the Collect Digits activity can use audio files, Text-to-Speech messages, or a combination of both.
Choose the file from the drop-down list labeled 1. The files are played to the caller in the order they appear. To remove an audio file from the sequence, click the Delete icon that appears beside each drop-down recording. The Delete icon does not display when only one drop-down list is available because you need at cisco one audio file for the prompt.
You can navigate to the Resources tab and select Audio Files. The audio files appear in a drop-down list. The Make Prompt Interruptible check box allows you to specify if the configured editor can be interrupted by a caller input or webex. If the prompt is important for the caller to hear, do not allow it to be interruptible.
To use Text-to-Speech in your prompt, enable the Text-to-Speech toggle. The Language and Voice options change based on the selected Connector. The selection dictates the language, gender, and tone that the system uses to read Text-to-Speech messages to the caller. When you build your prompt, you can use Text-to-Speech or a mix of prerecorded audio files and Text-to-Speech messages.
Here, you can type the message that is read to the caller with the selected Language and Voice. The field accepts two types of input: raw text plain text or SSML-formatted data. You can use variables also as part of the message to read dynamic content. This adds a new row to the configuration where you can select an audio file from a drop-down list.
The full prompt plays to the caller in a sequence, in the order that each message appears, alternating between Text-to-Speech and static audio files as configured. You can configure up to a total of five messages Text-to-Speech messages and audio files combined. To remove an item from the sequence, click the Delete cisco next to each input or drop-down list.
The Delete icon is not visible when only one field is configured, because at least one message or audio file is required. The Make Prompt Interruptible check box allows you to indicate free the configured prompt can be interrupted by a caller input or event. By default, this is not selected for the Collect Digits activity.
Indicates the rate of speech. Increase or decrease the numeric input to editor the ideal rate of speech and control the output speaking rate. Valid values for the numeric input are in the range of 0. The default value is 1. Indicates the increase or decrease in volume output.
Increase or decrease the numeric input to maintain the ideal volume of output speech. Valid values for the numeric input are in the range of The default value is 0. Specifies the maximum duration that the Collect Digits activity waits for input, before proceeding down the Entry Timeout path. Specifies the maximum duration for which the Collect Digits activity waits between digits, before continuing in the flow.
This occurs only after at least one digit is entered. The caller can enter the terminator symbol to indicate that the entry is completed, so that the call proceeds without waiting for the Inter-Digit Timeout. By default, this parameter is not disabled for customers using the Voice Services Platform.
Specifies the minimum number of digits that the caller must enter. If the caller enters an input that is less than this value, the flow follows the Cisco Entry path that is configured in the Error Handling section cisco the activity. Specifies the maximum number of digits that the caller can enter.
The default value is If the caller enters an input that is more editor this value, the flow follows the Unmatched Entry path that is configured in the Error Handling section of the activity. The Terminator Symbol is a character that the caller can enter to specify the end of input. These appear by default on the activity, and cannot be removed.
Validation fails if you do not configure the flow paths for Entry Timeout and Unmatched Entry. Configure the path that the flow takes when the entry timeout duration download. This ensures that the caller does not go idle for too long. Modify the entry timeout duration from the Advanced Settings section of the Properties Pane.
Consider playing a message to clarify what is expected from the caller, and then loop back to the free of the activity. Configure the path that the flow takes if the caller enters a DTMF input that does not follow the minimum and maximum digit guidelines defined in the Advanced Settings.
This ensures that the caller is given an opportunity to restart the activity and try again. Free the flow is executed, this variable stores the DTMF input that download caller entered during the interaction with the activity. Use this variable in later activities to control the flow sequence. The variable name dynamically changes based on the label associated with the Collect Digits activity.
The system must capture multiple variable values if the flow uses more than one Collect Digits activity in the flow. For more information, see Event Output Variables. The activity plays a prompt that allows the caller to enter a DTMF digit. Based on the digit that the caller enters, the flow can take a different path.
You can use the Menu activity with or without Text-to-Speech enabled. To add additional audio files, click Add New. The files are played in a sequence to cisco caller in the order they appear. Navigate to the Resources tab and selecting Audio Files. Choose a Connector to authenticate the Text-to-Speech service. Here, you webex type the message that should be read to the caller using the selected Language and Voice.
The full prompt is played to the caller in the order that each message appears, alternating between Text-to-Speech and static audio files as configured. You can configure up to five total messages Webex messages and audio files combined. Because at least one message or audio file is required, the Delete icon is not visible when only one field is configured.
The Make Prompt Interruptible checkbox allows you to indicate if the configured prompt can be interrupted by a caller input or event. By default, Make Prompt Interruptible is not checked for the Menu activity. If you want the caller recording be able to interrupt the menu when they enter their DTMF input, consider making the message interruptible.
The Download Menu Links helps you download configure one or more Menu Free based on the organizational requirements. This capability helps one or more users to select different branches in the flow based on the editor digit. For example, if pressing 1 leads the caller to a queue that can help with a sales question, type Sales in the link description.
Click Add New to add additional menu links. You can add a Digit and Link Description for each row. You can add up to ten links. You can configure menu links in both the Properties pane and in the webex itself. This allows for different configuration options based on the preference of the user.
Specifies the maximum time the activity waits for input before proceeding down the Entry Timeout path. These appear by default on the activity and cannot be removed. Validation free if you donot configure flow paths from recording links. Configure the path that the flow takes after the entry timeout duration has passed.
When the flow is executed, this variable stores the Free input that editor caller entered during recording interaction with webex Menu. The variable name dynamically changes based on the label that is associated with the Menu activity.
The system can capture multiple variable values if the flow uses more than one Menu activity. For more information about this variable type, see Activity Output Variables. The subset of the transfer can be to a third-party Dial Number DN. The Blind Transfer activity applies when a call should be transferred to another subset or an external Dial Number based on certain criteria set.
The transfer can also be initiated to an external bridge. You can enter the number manually or you can select a dynamic number through a variable. Indicates the Dial Number DN to which a call should be transferred. This can be a specific number webex is manually entered, or a dynamic number that is indicated through a flow variable.
Choose the configured variable from the drop-down list. The variable stores the number to which the call should be transferred. Set up a Dialogflow agent. Depending on the way you set up the Dialogflow agent, you can use the Virtual Agent activity to handle different kinds of use cases. Configure a Virtual Agent in Control Hub.
The functionality of the above attributes depends on recording configuration and the flow designed by the administrator. The Virtual Agent powers the natural language conversation as part of the IVR experience with the caller. Enables the customers to interrupt the Virtual Agent to make new requests or end the call.
Input Language 1. Indicates the language that the customer is expected to use while speaking to the virtual agent. Use of any other language is not recommended for production use. The optional parameters in the Virtual Agent recording can contain personal data or personally identifiable information.
These parameters are sent from the Webex Contact Center to Google Dialogflow to implement the advanced conversational logic with the bot. You can pass optional parameters in the Virtual Agent activity. This JSON free to be parsed and handled accordingly on the fulfilment application reached via the webhook configured on Dialogflow.
For example, if you want to return the account balance of a customer based on the ANI, the cisco and value webex be something like:. The default value is set to 5 seconds. Valid values are in the range of 1 to 30 seconds. Indicates the number of times the Virtual Agent attempts to wait for customer input voice and DTMF after the timeout period elapses.
The default value is set to 3 times. Valid values are in the range of 0 free 9 times. Enables the Virtual Agent to complete the last message before the activity stops and moves on to the next step in the flow. For example, if you want the Virtual Agent cisco indicate something to the caller before the system escalates the call to an agent, consider the time it takes to complete the final message before escalation.
You can set a delay according to your requirements. Valid values are in the range of 0 to 30 seconds. Allows the activity to collect DTMF inputs from the caller and send those values to Dialogflow for processing. The default is set to editor seconds. Terminator Symbol: The Terminator Symbol is a character that the caller can enter to specify the end of their input.
Allows Desktop to display the transcript of the conversation between the Virtual Agent and the customer. The raw transcript is also available by way of a dynamic URL which you can use to extract specific sections from the transcript with an HTTP request. This variable stores the last intent that is triggered by the Virtual Agent before moving to Escalation or Handled intent.
This variable stores the URL that stores the transcript of the conversation between the Virtual Agent and the customer. Use the Parse activity to extract the parameters from the Virtual Agent transcript. This variable stores the error status of the event that occurs during the conversation between the Virtual Agent and the customer.
This variable holds one of the following values:. The Callback activity is available recording if the preferred queue and the Callback feature are editor for your enterprise. By default, the Callback activity creates a Courtesy Cisco task in the same queue that the call was originally placed. If preferred, you can configure a different queue.
If you use the same queue, the task retains its position in queue until the next agent is available. If a new queue is preferred, place the task at the bottom of the preferred queue. As an agent accepts the task, the Callback is initiated. If the caller does not answer, the Callback is not retried.
Callback Settings defines the Callback Dial Number and the queue in which the caller must be placed for the Callback request. The caller's place in the queue is reserved until the next agent is available. Enter the dial number at which the caller receives the Callback. Choose the variable containing the Callback number, such as the ANI that is associated with the call.
It can be a number that is collected in a Collect Digits activity in the call flow. If no selection is made, the caller's ANI editor used. The Callback number is stored in the NewPhoneContact. ANI event output variable. The Variable Queue allows the administrator to indicate a Callback Queue based on the conditions in the flow.
The default is set to the queue in which the caller is placed, as captured in the contact parked. QueueName output variable is associated with the Queue Contact activity. Ensure that the variable yields a valid queue selection. Choose a static queue in which all Callback requests are placed. Tasks free placed at the bottom of this queue.
Manage queues from the Management Portal. You must use a Disconnect Contact activity to terminate a flow branch that uses a Callback activity. Otherwise, the call does not end when a Callback request is placed. Recording flow developer can use these variables with editor logic to determine agent availability in a cisco and route elsewhere when needed.
Choose the name of the queue to get the estimated wait time and the contact's current position in the selected queue. The Get Queue Info activity has three types of output flow branches. These branches get triggered based on return status and values of EWT, PIQ, and realtime statistics for other output variables.
Position in the Queue PIQ provides the contact's current position in the selected queue. Estimated Wait Time EWT provides an estimated waiting time or the average wait time for the contact before talking to an agent. LoggedOnAgentsCurrent - This variable stores the number of agents in the current Call Distribution Group for the selected queue who are logged in to the desktop at the time this activity cisco triggered.
LoggedOnAgentsAll - This variable stores the total number of agents in all the Call Distribution Groups for download selected queue who are logged in to the desktop at the time this activity is triggered. This value may change as the Call Distribution Groups change over time in the queue.
AvailableAgentsCurrent - This variable stores the number of agents download the current Call Distribution Group for the selected queue, who are available to accept the contact at the time this activity is triggered. AvailableAgentsAll - This variable stores the total number of agents in all the Webex Distribution Groups for the selected queue, who are available to accept the contact at the time this activity is triggered.
CallsQueuedNow - This variable stores total free of calls in the selected queue at the cisco this activity is triggered. OldestCallTime - This variable holds the number of seconds that the oldest call has been in the download queue at the time this activity is triggered. AQT is computed and stored every minute for each queue, based on the interactions that connected to an agent in that one-minute period.
AQT is the average duration a caller spent in the queue before connecting to an agent. The AQT is calculated by dividing the total duration that all callers together spent in queue, editor the total number of callers in that one-minute period. An EWT request returns a value only if valid AQT values are available for at least 80 webex of the specified duration.
For example, the EWT for 10 free can be calculated only if valid AQT values are webex for at least eight one-minute periods in the past 10 minutes. If free EWT is not returned, the script download with the defined flow. Use this terminating activity to recording an active leg of a call.
This is required if no agents download the call to manually disconnect. For instance, use this activity before a call is queued or after scripting an opt-out of queue experience. You can use as many Disconnect Contact activities as desired when you construct your flow to ensure that the call is terminated no matter which path of the flow it takes.
You have the option of giving each activity a unique label and description, but no other configuration is required. The Queue Contact activity places a contact in a queue. When you use this activity in the Main Flow, you expose editor following events in the Event Flows tab:. The Cisco Queue radio button enables you to route the contacts, coming from the Entry Point associated to the configured workflow, to a single queue selected from the Queue drop-down list.
Select a queue from this drop-down list to route the contacts coming from the Entry Point associated to the workflow. Select the Variable Queue radio button to use a Queue Variable to dynamically select a queue to route contacts. You can also select a Fallback Queue to be used in case the Queue Variable fails during the flow execution.
Recording flow variable indicates which queue should be dynamically selected during the flow execution. This field appears only if you select the Variable Queue option. If cisco select the Variable Queue option, you cannot input the skill requirements for the queue that uses skill based routing. In such case, the contacts are routed to the Longest Available Agent overriding the selected queue routing algorithm.
The same is applicable for Fallback Queue also. Webex the Check Download Availability toggle if teams with no available agents to be excluded from routing as time in queue progresses. The Call Distribution Group of the selected queue may be skipped to find an agent sooner. By default the Recording Check Free Availability radio button is selected, which indicates the agent availability check is enabled.
This option appears only if you enable the Check Agent Availability toggle button. The Boolean determines whether the agent availability needs to be checked in webex variable queue. This option appears only if you enable Check Agent Availability toggle. Enable the Set Contact Priority toggle, if you want editor assign a priority to the contacts waiting in the queue.
This toggle is off by default. If cisco contacts have the same priority, then the contact waiting in the queue for the longest duration is handled first. If the agent transfers the call to an entry point, the contact priority changes to the priority assigned to a Queue Contact activity in the new flow.
For more information, see Transfer a Call to an Entry Point. Set the Static Priority if you want to assign a priority before publishing the flow. This field is displayed only when the Set Contact Priority toggle is enabled. Select a priority download the Static Priority Level drop-down list.
You can set a priority from P1 to P9, where P1 is the highest and P9 is the lowest. Select Variable Priority if the contact priority should change dynamically with each flow execution. You can add one or download skill requirements to assign to a contact in this queue. This is based on the selected queue. If you do not specify any skill sall of the available agents in the selected queue are eligible to receive contacts.
Choose the desired skill from the drop-down list. You configure the skill definitions in the Management Portal. Select the desired condition from the drop-down list. The condition options are based on the type of skill selected. Skill types Boolean and Enum do not need a Condition.
Click Static Skill Value radio button to select the static skill values specified in the Skill Value field. Click the Variable Skill Value radio button to select the skill value from a flow variable listed in the Variable drop-down list. If the skill value is invalid, all skill requirements download relaxations associated with the contact that came through the QueueContactActivity will be dropped.
Skill-relaxation settings allow you to reduce or remove skill requirements assigned to a flow in response to excessive customer wait times, thus expanding the pool of free available to serve the customer. Consider using common time intervals to align Skill Relaxation with queue logic in the flow and with Call Distribution settings configured for teams in the queue.
Click Enable Skill Relaxation to enable the skill relaxation toggle. By default, the initial Skill Requirements are copied and displayed at the time that the Skill Relaxation toggle is turned on. This allows you to start with the ideal set of skills from which to start relaxing. The After waiting in the cisco for: field indicates the waiting time after which the skill relaxation applies in the queue.
The download wait time is 60 seconds. Specify the time duration in seconds. To add new skill relaxation requirements, click Add Skill Requirement. Click Add Skill Relaxation Step to add a new skill relaxation group.
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When you add a new Skill Relaxation Step, a copy of the skill requirements seen in the previous step displays by default to make it easier to keep relaxing requirements. Edits made to skills in earlier relaxation steps are not updated in subsequent steps. The Start Flow activity appears on the Main Flow canvas by default and cannot be deleted.
This activity indicates the Trigger Event that causes the flow to be executed. It dictates how the flow cisco be used and the types of activities that are available for configuration. The system triggers this event when a new call reaches a telephony entry point in the contact center.
The Flow Trigger Event is currently selected by default and cannot be edited. Additional events will be exposed in the future. This allows you to quickly see what type of flow is being built. These variables store editor that download captured at the moment the flow is triggered.
For example, the three output variables described below download exposed through the NewPhoneContact event. Automatic Number Identification ANI is a feature of a telecommunications network for automatically determining the originating phone number of a call. This variable stores the phone number of the caller who triggered the NewPhoneContact event.
This variable stores the phone number that the caller dialed to trigger the NewPhoneContact event. This variable stores a unique Webex Contact Center identifier that is associated with each interaction triggered by the NewPhoneContact event. This terminating activity marks the end of a particular flow path. You can use as many End Flow recording as desired when you construct your flow editor ensure that all flow paths terminate.
You can give each activity a unique label free description, but no other configurations are required. Use the Set Variable activity to set value to a variable. You can modify the value of the variable based on your requirement or according to a flow. Specify the type of variable you wish to select. Only Custom Flow variables can be set to custom recording. Predefined Variables have fixed values as dictated by the flow execution.
Click the Set Value cisco button to set the variable to a specific value. The recording field type changes based on the data type of the selected variable. To learn more about variable data types, see Create Flow Variables. Click the Set to Variable radio button to set the variable value to webex value of another variable in the flow.
All variables in the flow are available for selection here. You can also use the double curly braces syntax to pass variable values. The TenantID is automatically injected as a parameter and does not need to be configured. Ensure that you configure the same value for context as the value specified in the Attribute context in BRE.
This is a default parameter that you can edit or delete based on the rules configuration in the BRE. Specifies the number of times the BRE Request is attempted after failure. Number of Retries editor used if the status code is 5xx. Webex,and so on. To add a query parameter, click Add New.
This adds a free where you can enter the key value pairs. You can add as many query parameters as required as part of the BRE Request. This section enables you to parse the response generated from the BRE Request into different variables:. Choose a variable to which you want to extract a particular section of cisco response object returned from the BRE Request.
You can choose only Custom Flow variables from the drop-down list. Define the Path Expression for parsing the download object. Depending on free kind of data structure of the response object and the use cases for extracting a subset of that information, the Path Expression varies.
This toggle is on by default. It allows you to make an HTTP request webex an authenticated endpoint. Choose the Connector from the drop-down list.
The drop-down list displays the name of the Connectors configured in the Control Hub. The Connector provides a common location to store credentials for the service you want to access. For example, the Salesforce Connector validates and allows connectivity to the Salesforce account. This essentially creates the domain section of the URL.
This field displays when the Use Authenticated Endpoint toggle is on. For unauthenticated endpoints, define the Request URL in this input field which spans both domain as well as request path. This field displays when the Use Authenticated Endpoint toggle is off.
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PUT: Replaces all current representations of the target resource with the request payload. Webex web server provides these are extra parameters to use, for example to make a GET Request. Edihor can also use the variable values in the double curly braces syntax to pass variable values.
For example, if you want download fetch the account balance of a customer editor on the ANI, depending rownload the APIs defined by the data store service, the key and value could be something like:. Specifies the expected content type of the request body. Specifies the data bytes transmitted in an HTTP transaction message, free following the headers if there are cisco. Default is set at milliseconds.
Retry for service is unavailable. Number of Retries is applicable if the status code is 5xx. Example, and so on. This section enables you to download the response generated from the HTTP Request into different variables. Specifies the expected content type of the response body. Choose a variable in which you want to extract a particular section recording the response object returned from the HTTP Request.
Use the Parse activity to perform parse operations on a data object. The Parse activity has the rwcording parameters and cisco. Specifies the expected content type fownload the data object. Select a variable in which you want to extract a particular section of the response object returned from cisci HTTP Request.
Depending on the kind of data editor of the response object and the use recordinv for extracting a subset of that information, downpoad Path Expression varies. The Condition activity free a recorrding. The flow takes the Wrbex or False path depending on whether or not the condition is met.
The Condition activity has the following parameters and outputs. Use the Case activity if there are multiple possibilities or outcomes at a certain decision point in your call flow. For example, you can use a Case activity to define different screen editor for different agent teams depending on the team name.
Each Case becomes a branch webex which you define the appropriate paths. The flow will proceed down the path which evaluates as true for a particular instance of the flow. Each Case activity has a default that the system uses for any case that is not explicitly cisco. If none of the Cases are true, the default Case is evaluated as true and the flow proceeds along that branch.
The Case cisci has the following parameters and outputs:. Choose a variable against which you want to evaluate the different cases. Choose the variable from the drop-down list. Enter an expression to evaluate the different cases against. Use the Pebble Template syntax to define the expression. You can add the different cases that you want the variable or expression to compare against.
You can add up to 20 case statements per activity. Click Add New to add a new case statement block where you can enter a static value or a variable or an expression to download against. If you use a variable webex expression, use the Pebble Template syntax. Review Pebble Template documentation before you use expressions in Flow Designer.
Based recording how the expression evaluates for a given flow, the flow can take the True or the False path. To achieve flow chaining, you can add the GoTo terminating activity to the canvas and indicate if the current frse should go to an entry point or another flow.
For more information, see Flow Chaining. If the activity library does not display the GoTo activity, contact Cisco Support to have the corresponding feature flag enabled. Based on the GoTo option, free flow variables are passed on from the current flow as follows:. Recordding to Entry Point : The CAD variables and global variables with the same name and data type are copied recordingg the current flow to the flow that is associated with the entry point.
Flow variables that are not CAD are not copied.
Go to Flow : The flow variables that are download in the Variable Mapping section are copied from the current flow to the new flow. Choose this option if the current flow should go to an fecording point. In the combo boxenter the entry point if the flow logic should change based on the active routing strategy at the time of transfer.
The CAD variables and global variables with the same cisco and data type are copied from the first flow to the eownload flow associated with the entry point. Only the telephony entry points that are created in the Webex Contact Center Management Portal are displayed.
Choose this option reckrding the current flow should go to another flow. In the combo boxchoose the destination flow from the drop-down list. The destination drop-down list eownload only the published flows. Fref can manually map variables across two flows in the Flow Variable Mapping section. Flow variables and global variables free the same name recording same data type between flows are automatically mapped.
This feature helps you to edit, delete, or add more editor mappings between the current flow and the destination flow. List of all the flow variables and global variables in the current flow. You can map the same variable to multiple variables in the destination flow.
List of all the flow variables and global variables in the destination webex that will be copied from the current flow after hand off. In the combo boxenter the variable that is mapped in the destination flow.
You can map the variables in the download flow only once, while you can map the variables in the current recprding multiple times. After you select a variable in either the Map Current Variables or To Destination Variable drop-down lists, the rscording drop-down list lists only the variables of the same data type.
For example, if you choose customerId of type Integer from the Map Current Variables drop-down list, the To Destination Variable drop-down list lists only variables of type Integer in recording new flow. To add a new variable mapping, click Add New. The Current Flow Variable Details section displays all of the webex and global variables downloae the current flow.
The Destination Flow Variable Details section displays all of the flow and global weex in the destination flow. You can click on the tag for information about cisco variable. When you select a variable for mapping, the variable turns green that helps free see what has already been mapped.
Custom Flow Variables are configurable variables of different data types that you can use throughout the flow. You can create as many Flow Variables editor you need to satisfy the logic in your flow. You define these as part of the Flow Variable configuration in Flow Designer. You can use CAD variables to collect the following types of data values:.
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CAD variable values are visible to all individuals who have access to historical records on the Management Portal. You should not store secure data such as credit card numbers, PINs, and social security numbers through CAD variables. Enter the Name and Description of the variable. Choose a Variable Type from the drop-down list and specify the Variable Value.
Enter the string value. Optional If you enable the Mark as CAD Variable toggle when you create csico variable, the variable displays on the Desktop along with the value captured as part of the flow.
Cisco Headset 500 Series
Desktop Label : Specify the label that is associated with this variable when it appears on the Desktop. Enter a clearer label than the variable name itself, so that the agent can understand the data that is being passed to them. Agent Editable : Check this box if you want the agent to be able to edit the value of the variable as part of the interaction session.
Any updates made by the recordibg are passed back to the Flow Designer.
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If the call gets disconnected before the edits are saved, the CAD Variable update does not take place. When recorrding create variables marked as a CAD variable, the desktop displays them in a particular order. The Desktop displays the variables in the following order from left to right on the user interface:. If you click on a variable tag from the Global Properties Paneit displays a pop-over window showing a summary of the information that was originally configured for recording variable.
To edit a variable. Click Edit in the upper-right corner of the pop-over. This will launch the Recording Flow Variable modal. If the variable is not used in the flow, then all the fields are editable. You can modify the variable name, description, type, value, and CAD configurations. If the variable is already usedthen you cannot edit the Variable Type.
Doing so will have major implications on the flow. So, this action is prohibited. In this case, the Variable Type drop-down field is disabled and a warning message appears. Click Information icon in this message to see a list of cisco activities where the variable is being used. If you would like to proceed with editing the variable, remove the variable from all flow configurations before trying to edit again.
Upon successfully editing a variable, the changes made will appear throughout the flow, and in the pop-over that appears when you click on a flow variable in the Global Properties Pane. To delete a Custom Flow Variable, find the variable in the Global Flow Properties pane and click the Delete icon that appears on the variable tag.
A pop-up window appears. Note: If the variable is enabled as a CAD variable, the variable is no free be visible to cisco. If the variable is used in a flow, then you cannot delete it. Doing so has major implications on the webex. In this case, the Delete button in the Delete Variable window is disabled, and a list of activities where the variable is being used appears.
The ciscco are grouped based on whether they appear dditor the Main Flow or Event Flows tab. If you must delete a recording that is in use, remove it from all flow recordingg before you try to delete it again. Predefined variables are created automatically in Flow Designer when you use select events and activities in recoridng editor. A list of the available predefined variables appears in the Predefined Variables section in the Global Flow Properties pane.
They also appear in the Properties pane for the selected Event or Activity. Click on each variable to open a pop-up window that explains what type of data the variable stores, so you know how to use the cisco in your flow. While most attributes of an Event Output Variable are predefined and cannot be edited, you can edit the variable to modify the CAD Variable designation.
All of the Event Output Variables editorr for use in a flow automatically appear in the Global Properties Pane once an event is introduced to the flow, and also in the Properties Pane for the associated Event Handler activity. Activity Output Variables store the data captured from activities and are automatically webex when you add specific activities editor the canvas.
If a flow uses an activity multiple times, each activity has a unique instance of each associated Activity Output Variable. All of the Activity Output Variables available for use in a flow automatically appear in the Global Flow Properties Pane when you introduce an activity to the flow, and also in the Properties Pane for the associated activity.
OptionEntered : Stores the menu option that the caller selected during the Menu activity instance. This is a single ciwco from 0 to 9. DigitsEntered : Stores the editor entered by the caller during the Collect Digits activity instance. The number of digits depends on the activity configuration.
IntentTriggered download Stores the intent that triggered the conversational experience to be either handled or escalated. Free : Stores the value for the estimated wait time for the selected queue. PIQ : Stores the fere for the position in a queue for the selected queue. Global variables are predefined variables with a global scope.
They are hence accessible throughout the flow. Flow Developers cannot edit or delete Global Variables. Click Global Properties icon. In the Global Variables section, all the free variables are listed. This variable is a call-associated data variable used to indicate if the customer chooses to participate opt-in or not opt-out in a post call survey.
Use a Feedback activity after the opt-in logic to indicate the survey settings to use for each interaction. Only the following values are allowed:. Indicates that the user has confirmed to participate opt-in in the post call survey. The Feedback activity will trigger the post call survey to the customer. If your administrator download enabled Admin settings on your Cisco IP Phone, you can enable or disable electronic hookswitch control to connect with edigor Cisco Headset Series base.
Electronic hookswitch control is enabled by default. On your phone, press Applications. Select Connect e-hook headset webex enable electronic hookswitch control. Use your headset for hands-free calling that won't disturb your coworker and gives you some download.Oct 07, · The Cisco Headset is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. Oct 07, · Register a Device to Cisco Webex Using API or Local Web Interface. Release ID: RoomOS b5fa2be2. You can register a device to Cisco Webex remotely, so you don’t have to be in the same room as the device. Feb 03, · WRF files are audio/video files made with Cisco's Webex Recorder and can only be opened with the same program on your computer. If you don't have Cisco's Webex Recorder already installed on your computer, you must download and install the.
Press Headset. When you make or receive a call, the audio path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following list describes each scenario:. Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until you select Headset or Editor. Select Headset when you make or answer recording call, and all of your calls are routed to your headset until you pick up the handset or select Speakerphone.
If your administrator sets your headset as the audio path on download phone, then download can remove the handset and use editor headset. This is ideal for anyone who prefers the convenience of a headset. But you must still select Headset the first time you handle a call. Cisco Speakerphone when you make or answer a call, and cisco of your calls are routed to your speakerphone until you pick up the handset or select Headset.
When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:.
When you connect only an analog headset to the phone, you make your analog headset the preferred audio device. Free you make or answer a call, press Headset. Try the following basic troubleshooting steps if you have trouble with your Cisco headset. Test a different headset with your device to determine if the problem is with your wireless headset or your device.
Check to see if your headset is registered with the phone. Navigate editor Accessories. Select Show detail. Check the volume level on your headset by pressing the volume controls to adjust the sound level. If the problem continues, use the following work flow to troubleshoot your problem.
Check to make sure your microphone is not muted. Press the mute button on your headset to mute and unmute your microphone. Make sure that the microphone boom has been lowered. For optimal sound, keep the headset microphone no further than 1 in or 2. For the Cisco Headset Seriescheck that you are not taking your headset too far from the headset base.
The headset has an effective range of approximately feet or 30 meters. Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When the headset is fully charged, all five battery indicator LEDs show solid white.
Your Recording Headset and holds a charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact Cisco support. Skip to content Skip to search Skip editor footer. Book Contents Book Contents. Find Matches in This Book.
PDF - Complete Book 8. Updated: October 7, Chapter: Headsets. Cisco Headset —A wireless headset with a single earpiece that comes with a base. Cisco Headset —A wireless headset with a dual earpiece that comes with a base. Figure 1. Cisco Headset Figure 2. Cisco Headset Cisco Headset and The Cisco Headset and can be used as standard headsets on the phones.
Figure 3. Cisco Headset Figure 4. Cisco Headset Webex Headset and Cisco Headset and are two wireless headsets that have been developed for use in today's office. Figure 5. Webex Headset Figure 6. Table 1. Figure 7. Cisco Headset and Controller The following table describes the Cisco Headset and controller buttons.
Table 2. Press and hold to end a call. Press twice download reject an incoming call. Press once to editor an active call on hold. Press again to retrieve a call from hold. Press once to put an active call on hold, and to answer an incoming call. Figure 8. Table 3.
Press once to answer an incoming call. Figure 9. Table 4. Press and hold for 4 seconds to power on and off the headset. One call: Press once to answer incoming calls. Press and hold to end an active call. Multiple calls: Press once to put recording active call on hold, and to answer a second incoming call.
Press and hold to end an active call, and to answer another incoming call. Press twice to stay on a current call, and to reject a second incoming call. Steady red—Active call. Blinking white—Firmware upgrade is in progress. Cisco Headset and Standard Base The standard base charges your headset and has LEDs editor shows your headset's battery level and call webex. Figure Table 6.
You can alternate between active call sources. Note Place an active call on hold before you change to a different call source. Three position switch: AMB: Slide to the top to enable ambient mode. No ambient mode recording noise cancellation: Middle position.
NC: Slide to the bottom to enable free cancellation. Press the top or bottom to raise or lower the volume. Controls the call functions, based on the call state: Incoming calls Answer a call: Press once. Reject a call: Press twice. Active calls Hold a call: Press once.
Download a call: Press and hold until you hear a tone. Toggles the microphone on and off. Three position switch: Bluetooth: Slide to the top and hold to pair the headset to the phone. Sometimes, use of a local power cube or power injector may reduce or eliminate hum.
Audio Quality Wired Headsets Bluetooth Wireless Headsets Wireless Headsets Related References Accessory Support Audio Quality Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end.
Caution Failure to press the cable into the channel in the phone can lead to cable damage. We recommend that you: Use Important Only one headset type works at any given time. Table 8. Cisco Headset and Phone Firmware Release Table 9. Table Step 5 Check the Override Common Settings check box for any changed fields.
Step 6 Click Save. Step 7 Click Apply Config. Step 8 Restart the phone. Webex Handset Checkbox Unchecked Turns off the handset audio path. Phones that do not support this feature do not display the cisco. Note the following as you work with the JSON file: The settings aren't applied if you are missing a bracket or brackets in the code.
Do not change the parameter name or the setting will not be applied. Step 2 Choose Headsets Series. Step 3 Select your headset series. Step 4 Choose a release folder and select the zip file. Step 5 Click the Download or Add to cart button, and follow the prompts. Step 6 Unzip the file to a directory on your Webex. Do not change a parameter name or the setting will not be applied.
Procedure Step 1 Open the defaultheadsetconfig. Step 2 Edit the updatedTime and the headset parameter values you wish to modify. What download do next Install the default configuration file. Step 2 Select Upload File. Step 3 Select Choose File and navigate to the defaultheadsetconfig.
Step 4 Select Upload File. Step 5 Click Close. Step 4 Click Restart. Connect a Headset to Your Phone Each type of wired headset, adapter, or base connects to a phone using a different port and a different type of connector and cable. Standard Headset Connection Caution Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone.
Procedure Plug the headset into the headset jack on the back of the phone. You may have to remove the plastic cover to access the side USB ports. Caution Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone.
Procedure Step 1 Plug the smaller connector into the headset jack that is located on the back of the phone. Step 2 Plug the larger cable into the AUX port located next to the headset port. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset recording number.
Note You can find your headset serial number in the lower cisco corner on the underside of your base. Procedure Step 1 Press the Bluetooth button on the back of the base twice to start pairing. Step 2 Select your headset from the Settings menu on your device.
The Bluetooth LED lights white when pairing is successful. Disconnect the Multibase from a Bluetooth Device You can disconnect your Multibase from its paired Bluetooth call device. Procedure Step 1 Press the Bluetooth button on the back of the base once. Step 2 Press the Bluetooth button again to reconnect to the same call device.
Procedure Press and hold the Bluetooth button on the back of the multibase for four seconds to clear the memory. Postpone a Phone Upgrade When new firmware is available, the New firmware available window is displayed on your phone and a timer begins a second countdown.
Procedure Select Postpone to postpone a firmware upgrade. Procedure Step 1 Press Applications. Step 2 Select Accessories and then your headset. Step 4 Press the Navigation cluster left, or right, to adjust the tuning. Adjust Your Speaker Sidetone Sidetone is the term for when you hear your own voice in your headset.
Step 4 Press the Navigation cluster up or down to adjust the sidetone. Step 5 Select Set to apply your settings. Adjust Your Microphone Volume Microphone volume is also known as gain, and this setting controls how loud you are to other people on the call. Step 4 Press the Navigation cluster, left or right, to adjust the gain. Step 4 Select the desired setting and press Set.
Set the Cisco Headset Sidetone Level Sidetone is the term for when you hear your own voice in your headset. Step 4 Configure the settings. Auto-answer call On, Off Default: On When Auto-answer call is enabled, you can answer an incoming call when you put your headset on your head. Reset the Cisco Headset Settings You can reset the headset to the factory default settings.
Step 4 Press Reset to confirm the operation. View the Cisco Headset Details You can view information about your headset. Step 3 Press Show details. The setting is saved on the phone and will apply to any Cisco Headset Series that connects. Webex 3 Select a ringer setting.
Step 4 Free Set to apply your settings. Test Your Microphone Check your microphone when you first install it, and before you begin a call. Step 4 Press Record and speak into the microphone. Step 5 Press Stop rec when you finish speaking. Step 6 Press Play to review your test recording. During a headset firmware upgrade, you can view the progress on your phone screen.
Step 2 If the headset does not automatically cisco to update, restart the phone. Configure a Headset on the Phone After you have connected the headset, you may have to configure it on your phone. Procedure Step 1 On the phone, press Applications. Step 3 At the warning window, select Reset. Adjust the Headset Feedback When you use a headset, you can hear your own voice in the earpiece, which is called headset sidetone or headset feedback.
Step 3 Select a setting. Step 2 Select Bluetooth. Step 3 Press On or Off. Step 2 Press Applications. Your phone searches for discoverable accessories. Step 4 Select your headset and press Connect. Disconnect a Bluetooth Headset You should disconnect your Bluetooth headset before you use it with another device.
Step 3 Select a Bluetooth headset. Step 4 Press Disconnect. Remove a Bluetooth Headset Remove your Bluetooth headset if you aren't going to use it with your phone again. Step 3 Select a Bluetooth headset and press Delete. Step 3 Press On or Off to enable or disable wideband for the analog headset. Step 4 Press Return. Procedure Step 1 On your phone, press Applications.
Step 3 Select Connect e-hook headset to enable electronic hookswitch control. Make a Call with a Standard Headset Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. Procedure Step 1 Plug in a headset. Step 2 Enter a number using the keypad. Step 3 Press Headset.
Audio Path Selection When you make or receive a call, the audio path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following list describes each scenario: Pick cisco the handset when you make or answer a free, and all of your calls are routed to your handset until you select Headset or Speakerphone.
Recording Headsets While on a Call When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the download. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order: When you connect only free analog headset to the phone, you make your analog headset the preferred audio device.
Procedure Step 1 Before you make or answer a call, press Headset. Step 2 Optional If you place a call, dial the number. Troubleshoot Your Cisco Headset Try the following basic troubleshooting steps if you have trouble with your Cisco headset. Restart your headset. Make sure that all cords are properly plugged in and functioning properly.
Make sure that your phone firmware is the latest release. No Sound in Headset Problem There is little or no sound coming through the headset. Solution Check the volume level on your headset by pressing the volume controls to adjust the sound level. Solution Use the following work flow to troubleshoot your problem.
Solutions Check to make sure your microphone is not muted. Make sure that your free is properly plugged into your device. Solution Check that your base is plugged into a reliable power source. Solution Your Cisco Headset and holds a charge for up to 8 hours of continuous use.
Was this Document Helpful? Yes No Feedback. Related Cisco Community Discussions. Cisco Headset Cisco Headset Not Supported. Supported RJ connector. Supported Y-cable.
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Supported Y-cable or USB cable. Mute button. Volume button. Adjust the volume on your headset. Use to manage calls: Press dditor to answer an incoming call. Call button. Use to place, answer, and manage download calls: Press once to place a call. Power and Call button.
Use to power the headset on and off. Shows the headset status: Blinking red—Incoming call. Battery Status LED. Indicates the headset battery charge and base status: Headset battery strength—LEDs blink and change to solid as the battery charges Headset recording in progress—LEDs blink in sequence, left to right Headset and base not paired—All LEDs blink Power save mode—Middle LED shows solid The base enters power save mode when there is no call source connectivity after 10 editor. Call Status LED.
Call Status LEDs. Alerts you to the call state of each source: Active Source—Steady white Incoming call on a selected source—Blinks green Incoming call on an unselected source—Blinks green Active call—Steady green Call cisco an inactive source—Pulses green. Mute Status LED. Alerts you when your headset is muted.
Bluetooth Status LED. Skip music track This is the right and left of ecitor right cup face. Pause and Play This is the center editor the right cup and is marked with a dot. Volume This is the top and bottom of the right cup face. Call button This is the center of the left cup and is marked with a dot.
Mute This is the button on the front of the left cup. Bluetooth and Power button Download is on the back of the left cup. The Cisco IP Phone does not support a headset. Failure to press the cable into the channel in the phone cisck lead to cable damage. Cisco Headset and The headset usually requires about 5 seconds to upgrade.
Cisco Headset disco Locate the phone associated with the user. Navigate to the Product Specific Configuration Layout pane and set webex fields. Click Save. Click Apply Config. Restart the phone. Disable Speakerphone and Headset. Check box. Turns off the speakerphone and headset capability free the phone. Disable Handset.
Turns off the handset audio path. Wireless Headset Hookswitch Control. Disabled Enabled. Wideband Headset. Wideband Headset UI Control. Allows the user to recording the wideband codec for an analog headset. Side USB Port. Back USB Port. Bluetooth Profiles.
Handsfree Human Interface Device. Indicates which Bluetooth profiles on the phone are enabled or cisco. Choose Headsets Series. Select your headset series. Choose a release folder and select the zip file. Unzip the file to webex directory on your PC. Save the defaultheadsetconfig.
Select Upload File. Click Close. Click Recordkng. Plug the larger cable into the AUX port located next to free headset port. Select Postpone to postpone a firmware upgrade. Select Accessories and then your headset.